F.A.Q

F.A.Q.

Are the shoes as real as buying them at the store? Are they real? Are the shoes Authentic?

ALL SHOES WE SELL ARE 100% AUTHENTIC.

ARE ALL SHOES BRAND NEW?

All of the shoes that are available on our website are brand new and never used. We do not sell b-grades, variants of shoes or shoes not authorized by their respective manufacturer.

SHIPPING

All orders are processed weekdays from 10am till 9pm Eastern Standard Time, after an item is shipped please allow 2-3 business days for the product to arrive. We cannot take responsibility for any damage to the box by the shipping service. Your are free to request, via email, double boxing of your parcel at an additional cost of $10.00 USD. Express shipping is available on a case by case basis when requested at the time of purchase you must contact us here for a quote?

We ship worldwide and are very supportive of our troops. Soldiers with an APO address and all other military zip codes are welcomed.

All items are sold on a first come first serve bases. Please order as soon as possible to avoid disappointment.

PAYMENT METHODS

We accept and only accept Paypal payments its both a safe and non hassle way to place an order. 

SUPPLIERS

We are able to have these amazing Authentic Jordans Online because of our large  supplier base. We aim to have one of the best selection of Authentic Jordans Online on the internet and hope to expand with your help. We are always interested in new suppliers and products, if you are a know or a distributor of a product that you believe is suitable for our Authentic Shoes website please contact us here.

ORDER CANCELLATIONS

Be sure you are ready to order. 20% of the total price cancellation fee will be charged per item for ALL order cancellations on processed orders

REFUND/EXCHANGE POLICY

ALL SALES ARE FINAL. WE DO NOT PROCESS REFUNDS OR EXCHANGES

We make every effort to ensure the very best quality Authentic Jordans are sent in the correct size customers have requested. Please ensure you have chosen the correct size and style. 

Please Note : If you realize you have made an error when ordering, please contact our Customer Service department immediately!

Here at Sole Heaven we do our best to satisfy our customers and with your help we can grow and hope to expand our website will not only give amazing sneaker at amazing price but give you the sneakers you are looking for !